Emergencies during the Festive Period

Date added: Wed 18 Dec 2024

As the holiday season approaches, the team at The Natural Energy Company would like to extend our warmest wishes to all our customers for a joyful Christmas and a prosperous New Year. To allow our team to enjoy the festive period with their loved ones, our offices will be closed from 23rd December until we re-open on Monday, 6th January 2025.

However, we understand that emergencies can arise, and we want to ensure you have the information you need should you encounter any issues during this time. Below, you’ll find the key resources and contact details for support during our closure:

Emergency Support for Daikin Heat Pump Systems

If you experience an issue with your Daikin heat pump system, you can reach out directly to the Daikin helpline at:
📞 01932 879271

When you call, it’s important to have the following information ready to help Daikin’s support team assist you efficiently:

• The model number of your heat pump

• Any error codes displayed on your system controller

Alternatively, if you do not have a Daikin system or if your Daikin system is out of warranty and you experience an emergency, our sister company, Air Sourcery, is available to assist during the festive period. Please note that they will be closed on December 25th–26th and December 31st–January 2nd. Reach them via email to service@airsourcery.co.uk.

Additionally, for community-driven support, you can visit the Daikin Altherma Help and Advice group on Facebook. This group offers a wealth of tips and advice from Daikin users and may provide helpful guidance for common issues.

Emergency Support for Tesla Powerwall Systems

If you encounter a problem with your Tesla Powerwall, you can contact Tesla’s support team at:
📞 01628 450630

Tesla’s expert team will be able to guide you through troubleshooting steps or provide additional support as needed.

Non-Urgent Enquiries

For non-urgent matters, feel free to leave us a message. Rest assured, we’ll review all messages and get back to you as soon as possible after we return to the office on the 6th of January.

We know how important it is to maintain the reliability of your renewable energy systems, and we’re here to help, even during the festive break, by providing the resources you need to resolve urgent issues.

If you have any additional questions or concerns, our website and blog are always available for further guidance.

Finally, we’d like to take this opportunity to thank you for your continued trust and support. We hope you have a wonderful holiday season filled with warmth, joy, and plenty of renewable energy!

We look forward to supporting you in 2025 as we continue to work towards a greener future together.

Happy Holidays,
The Natural Energy Company Team