The couple’s interest in renewable energy was sparked by a community initiative from Blairgowrie Development Trust, which sought feedback from local households on their interest in renewable technologies. After attending several information sessions, they learned that their home was an ideal candidate for renewable energy solutions due to its underfloor heating system, superior insulation, and modern construction.

Their motivation for adopting renewable energy technologies stemmed from both environmental concerns and the desire to reduce their household energy bills. They decided on an air-source heat pump and solar PV installation paired with Tesla Powerwall. 

"We chose to install the heat pump, PV, and Powerwall largely to bring down our bills but also to help the environment."

The couple selected The Natural Energy Company after receiving quotes from multiple providers. While not the cheapest option, they felt confident in our company's customer service and attention to detail. David, one of three Directors, played a key role in their decision-making process. His technical knowledge, enthusiasm, and clear communication impressed the couple:

"David’s enthusiasm was infectious, we trusted them implicitly and it's turned out to be absolutely justified“

They were particularly reassured by David’s practical experience, as he had installed these systems earlier in his career. His ability to address concerns about the aesthetic impact of solar panels on their architect-designed home was a crucial factor. David ensured the panels blended well with the house, preserving its design integrity.

Although the couple began seeking quotes while vacationing in New Zealand, they were able to coordinate the entire process remotely. Upon their return, The Natural Energy Company swiftly handled the installation, ensuring minimal disruption to the household.  "We were concerned about the upheaval in the house... but you wouldn’t know they’d been here. It was a very neat process, and everyone who worked for them was excellent."

David’s team avoided unnecessary invasions into the home’s structure, using innovative methods to install wiring and equipment without lifting floorboards or disturbing the home’s fabric.

The most significant benefit for the couple has been their reduced energy costs. Prior to installing the system, their monthly gas and electricity bill averaged £315. In contrast, during their first month with the new system, they saw a dramatic decrease to £80 in energy consumption and even earned £40 from selling excess energy back to the grid through the Octopus Flux tariff.  

"We were net £40 compared to this £315 bill. We were absolutely over the moon about that."

While energy savings fluctuate with the seasons, the couple estimated that their average monthly bill had been nearly halved, stabilising around £175. Their comfort level remained unchanged despite the switch from gas to renewable energy. In addition to cost savings, they enjoyed the security of uninterrupted power during local outages, thanks to the Tesla Powerwall’s storm watch feature:  "There were a few power cuts... but we didn’t know because it just switched over."

The ease of managing the new system via the Tesla and Daikin apps also contributed to their satisfaction. The apps allow them to monitor energy usage, control heating, and ensure that the Powerwall remains charged during the colder months.

Reflecting on their experience, the couple encouraged other homeowners to consider renewable energy technologies, especially if their homes are well-suited to the installation. They advised starting the funding process early, as government incentives can be complex and time-consuming.  

"If your house ticks the boxes and appears suitable, it’s definitely a road worth venturing down—both financially and for the planet."

They also emphasised the importance of finding a reliable provider. Although The Natural Energy Company was not the lowest-cost option, their investment in quality customer service and expert guidance proved to be the right decision.

"We feel better as human beings because we have to do a little bit to save the planet."